Most of the times when you are asked to complete a feedback survey, you are left wondering whether anyone actually read it. It seems they do in some companies. Last Sunday (29/July) I was travelling to Chennai in Paramount Airways and completed a survey. Surprise!, next day Monday (30/July) morning I got an email acknowledging the survey. I guess all the survey gets into a system, generates an auto reply and goes through a workflow/BI.

Anyways, good job Paramount Airways, please keep it up.  

Read the complete post at http://www.venkatarangan.com/blog/2007/08/01/Airlines+Do+Read+Your+Feedback.aspx